NM
Ntombi M
1 reviews | Active since May 2020
04 Aug 2021, 12:59
unhappy customer ,no service at all
i have sent emails request the the contract to be cancel last year 2020/10/14 ,i was never contacted ,i have sent another one last month on 2021/07/01,no one contacted me and when i call their call center i cannot get through,however the money get to be debited every month.please assist i get the service cancelled
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Aug 2021, 16:26Good Day Ntombi M
We can confirm that an agent did get in contact with you and has advised that a settlement amount needs to be paid to cancel your account.
Please forward proof of payment to *** once payment has been made..
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that a settlement amount needs to be paid to cancel your account.
Please forward proof of payment to *** once payment has been made..
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2021, 16:26
Official
Good Day Ntombi M
We can confirm that an agent did get in contact with you and has advised that a settlement amount needs to be paid to cancel your account.
Please forward proof of payment to *** once payment has been made..
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that a settlement amount needs to be paid to cancel your account.
Please forward proof of payment to *** once payment has been made..
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***