MK
Miranda K

1 reviews | Active since Jul 2024

18 Jul 2024, 15:26

Unhappy Customer

I've been trying to get hold of this company for 2 months now with no assistance. I've sent numerous emails with no response back. I took out a tracker for my biker, I told the agent I spoke with that I do not want a contract. When I cancelled my package, I was told that I need to pay a cancellation fee. I then requested the call recording between myself and the agent, still nothing. Now they have added this account to my clearscore and its affecting my credit. I stopped paying because I sold the biker, I am no longer in need of their services. I am being harassed, getting messages daily asking me to make payment when I have not received the call recording that I requested.

I am unable to get hold of anyone for assistance. I am sooooooooooo angry and will never recommend anyone to this business.

Someone must call and explain what is going on????????????????????????????????????

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jul 2024, 09:19
Official
Good Day Miranda Khumalo ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Jul 2024, 12:01
Official
Good Day Mirinda K,
 
We appreciate you raising this issue with us.
 
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to the Sales Department to assist further.

Please anticipate feedback shortly.

Thank you for your patience and cooperation in this matter.
 
Regards, 
Customer Care Department 
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