Unhappy customer

I have a contract with matrix .my car was ****** on the 19th of this month early morning.i woke up my car was gone I called tracker they said they cant recover my car n they can’t compensate me for not finding my car. They telling me there is no garantee or recovery if your car is ****** n there is no compensation.they only called me on the day of the theft to tell me they cant find my car they never called again.this means ive been paying for tracker for nothing since they cant help me with anything