Unhappy customer

This tracking company i am having a vehicle tracking contract with them for over a year now i was promise a panic button for my vehicle which they said would be delivered to my address within 5days but to date i have never received one and i have been paying them for this service that i never received. Also the app is not working for over 5 months now i can't get any help from them. I have called, written emails, sent watsup messages with no success. Very bad customer service as all of their contacts when you call it is either you don't get the call answered or if answered you are sent from pillar to post I am really very unhappy with the type of service i am paying for every month I wanted the tracker for my safety and my family, but the same company we trusted to keep us safe put our lives at risk by not providing the service i signed up for while i am paying them in full every month.