1 reviews | Active since Mar 2019
Unhappy Customer
Good day I've been with BEAM since 27/01/2016 , for the first time on Friday I was called and the gentlemen I spoke to informed me that my contract will be coming to end and that I have renew it , I couldn't speak to him and requested a call back , as they never asked for convenient time to call back . I was called today 3 April 2019 , by the same gentlemen by the name of Johesh Ashley at 9:36 am from number +27 11 ********** , the call was very bad please can someone listen to the call , but my concern is that BEAM is calling me now only to inform me my contract is ending the end of this month and that I need to renew it with extra R60.00 , and to top it all off my tracker has been deactivated , and I paid for it already this month , how unprofessional is this and I have seen with BEAM for 3 years , is this is how you treat your customers ?
Regards Evangeleen Damons
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
From the outset, we wish to apologise for the manner in which your call was handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As discussed, an agent will call you to continue with the renewal of your contract.
We are also in the process of arranging for your existing unit to be replaced.
Kind Regards
Michael Africa
Customer Care Department
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From the outset, we wish to apologise for the manner in which your call was handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As discussed, an agent will call you to continue with the renewal of your contract.
We are also in the process of arranging for your existing unit to be replaced.
Kind Regards
Michael Africa
Customer Care Department
***