cM
caroline M
1 reviews | Active since Dec 2012
03 Jan 2022, 13:02
Unhappy client
The only way to get your query solved with Matrix is to complain, Zanele Mbuthini has been busy with my query for over a month, while we are on that I receive an invoice with an incorrect amount. I really regret taking another 36 months contract with you guys.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
03 Jan 2022, 14:38Good Day Caroline M
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jan 2022, 14:38
Official
Good Day Caroline M
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
cM
caroline M's updateReviewer Update
03 Jan 2022, 14:47Escalating is not good enough, it’s been over a month for just a small fix amount which I wont even mention as it’s embarrassing, please resolve this asap. This is a waste of my time honestly, no one even bothered to give me a call as this is just another annoying hello peter complaint.
cM
caroline M's update03 Jan 2022, 14:47
Reviewer Update
Escalating is not good enough, it’s been over a month for just a small fix amount which I wont even mention as it’s embarrassing, please resolve this asap. This is a waste of my time honestly, no one even bothered to give me a call as this is just another annoying hello peter complaint.
Matrix Vehicle Tracking's replyOfficial
05 Jan 2022, 09:22Good Day Caroline M
Thank you for allowing us the opportunity to resolve your query.
As per our telephonic communication we have changed the charge code to R209.00 and processed credits for the difference in subscriptions for the months of November, December and January.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
As per our telephonic communication we have changed the charge code to R209.00 and processed credits for the difference in subscriptions for the months of November, December and January.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jan 2022, 09:22
Official
Good Day Caroline M
Thank you for allowing us the opportunity to resolve your query.
As per our telephonic communication we have changed the charge code to R209.00 and processed credits for the difference in subscriptions for the months of November, December and January.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
As per our telephonic communication we have changed the charge code to R209.00 and processed credits for the difference in subscriptions for the months of November, December and January.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
cM
caroline M's updateReviewer Update
03 Feb 2022, 20:06Hi customer service , just to let you know that you did not adjust my account like you promised, the only thing you did was to fix the monthly instalment, I will not wait another month for my R100 refund that you find it so hard to credit it back into my account. I sent your customer service on Tuesday Morning and Zanele but no one bothered to reply hence Im using this platform as that’s the only place you get service,please deposit my refund into my bank account, I have waited is enough …. Defeated
cM
caroline M's update03 Feb 2022, 20:06
Reviewer Update
Hi customer service , just to let you know that you did not adjust my account like you promised, the only thing you did was to fix the monthly instalment, I will not wait another month for my R100 refund that you find it so hard to credit it back into my account. I sent your customer service on Tuesday Morning and Zanele but no one bothered to reply hence Im using this platform as that’s the only place you get service,please deposit my refund into my bank account, I have waited is enough …. Defeated
Matrix Vehicle Tracking's replyOfficial
04 Feb 2022, 10:22Good Day Caroline M
Thank you for taking my call.
We do apologize for the delay with your credits, we have escalated your query to the Finance Department for further assistance.
Regards,
Customer Care Department
***
Thank you for taking my call.
We do apologize for the delay with your credits, we have escalated your query to the Finance Department for further assistance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Feb 2022, 10:22
Official
Good Day Caroline M
Thank you for taking my call.
We do apologize for the delay with your credits, we have escalated your query to the Finance Department for further assistance.
Regards,
Customer Care Department
***
Thank you for taking my call.
We do apologize for the delay with your credits, we have escalated your query to the Finance Department for further assistance.
Regards,
Customer Care Department
***