Unhappy client

I have a R199 subscription which to my surprise I was now being debited more when I called to ask about it was told I subscribed to other things when I ask how I was told it could be from the app no straight answer and I called again for a full statement which I was told I will receive but I did not receive nothing I also mentioned my issue to the lady who said I should send an email to cancel and ask for investigation I am not happy with the service at all as also emails are not responded to sent 2 and still no correspondence on the outcomes