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Mokganyetsi M
1 reviews | Active since Sept 2020
09 Sept 2020, 11:44
Unhappy Client
i had an account with Matrix which i tried to cancell to no avail. always im told to cancel in writing but no response . the contract has long expired my second car no longer existing. i just want to have the contract canceled .they must stop interfering with my account for they give me a bad name with my bank.
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Matrix Vehicle Tracking's replyOfficial
09 Sept 2020, 12:49Good day Mokganyetsi M,
Thank you for raising the below concern and for affording us the opportunity to assist with your query.
We can confirm that an agent has contacted you regarding your cancellation request. As discussed with the agent, we do not have record of your request to cancel the second vehicle, and would appreciate if you would forward the request to agent who assisted you today.
Kindly note that your cancellation request has been processed with the standard notice period, and you have been informed of the outstanding amount on your account.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for raising the below concern and for affording us the opportunity to assist with your query.
We can confirm that an agent has contacted you regarding your cancellation request. As discussed with the agent, we do not have record of your request to cancel the second vehicle, and would appreciate if you would forward the request to agent who assisted you today.
Kindly note that your cancellation request has been processed with the standard notice period, and you have been informed of the outstanding amount on your account.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Sept 2020, 12:49
Official
Good day Mokganyetsi M,
Thank you for raising the below concern and for affording us the opportunity to assist with your query.
We can confirm that an agent has contacted you regarding your cancellation request. As discussed with the agent, we do not have record of your request to cancel the second vehicle, and would appreciate if you would forward the request to agent who assisted you today.
Kindly note that your cancellation request has been processed with the standard notice period, and you have been informed of the outstanding amount on your account.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for raising the below concern and for affording us the opportunity to assist with your query.
We can confirm that an agent has contacted you regarding your cancellation request. As discussed with the agent, we do not have record of your request to cancel the second vehicle, and would appreciate if you would forward the request to agent who assisted you today.
Kindly note that your cancellation request has been processed with the standard notice period, and you have been informed of the outstanding amount on your account.
Regards,
Kaya Payi
Customer Care Department
***