BN
BUSISIWE N
1 reviews | Active since Oct 2022
02 Jun 2025, 16:36
Unhappy client
Good day
I sent a message regarding Matrix on the 14th May 2025 and they promised to get back to me as i was requesting for the refund because I did not get the service I was paying for, instead when I queried they gave me a new contract.
Regards
Busi
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Jun 2025, 20:45Good Day Busisiwe Ncongwane
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply02 Jun 2025, 20:45
Official
Good Day Busisiwe Ncongwane
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Jun 2025, 17:15Good day Busisiwe Ncongwane
Thank you again for your submission,
This confirms that we have contacted you and are currently investigating the matter.
Upon retrieving the call recordings will provide feedback.
This confirms that we have contacted you and are currently investigating the matter.
Upon retrieving the call recordings will provide feedback.
Kind regard
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2025, 17:15
Official
Good day Busisiwe Ncongwane
Thank you again for your submission,
This confirms that we have contacted you and are currently investigating the matter.
Upon retrieving the call recordings will provide feedback.
This confirms that we have contacted you and are currently investigating the matter.
Upon retrieving the call recordings will provide feedback.
Kind regard
Customer Care Department
***