LB
Lebohang B
1 reviews | Active since Nov 2020
05 Nov 2020, 11:01
Unhappy about this company
We cancelled a tracker contract with this company at their Bloemfontein office within 7 days in Octiber 2019, because our insurance company did not approve that kind of a tracker, therefore we had to insert another one fitting the criteria.
Since then, our cancellation was never processed as per our request. They are still demanding paymemt through phone calls and emails, even though their policy says we can cancel within 7 days. This is a very unproffessional service from this branch. We will tell everyone about this bad experience.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
05 Nov 2020, 12:46Good Day Lebohang B
We acknowledge your post and the content thereof.
Our agent has been trying to get a hold of you but has been unable to.
We have forwarded an email to you concerning your query.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
Our agent has been trying to get a hold of you but has been unable to.
We have forwarded an email to you concerning your query.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Nov 2020, 12:46
Official
Good Day Lebohang B
We acknowledge your post and the content thereof.
Our agent has been trying to get a hold of you but has been unable to.
We have forwarded an email to you concerning your query.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
Our agent has been trying to get a hold of you but has been unable to.
We have forwarded an email to you concerning your query.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
