Unfounded Arrears

This is the second review of the same company and same issue. They were saying I was in arrears of R1250 and I insisted that I owe them nothing because it was their fault not to cancel the contract when I instructed them to do so on the 14th of September 2017 and the arrears accrued was because of their negligence. They called me and acknowledged that was true and the reason they gave was that the document which was prepared to settle the matter stayed on someone's table for quite a long time and that was why the matter was still pending. They promised to contact their legal department to put the matter to rest but now they are resurfacing with a new figure of R839.63. The question I have for them is: Why do they have two figures now? Which figures according to them is correct? Why are they robbing their customers of their hard earned money? I'm urging them to correct this matter as I'm now closing this chapter. This is my last communication.