UNFAIR TREATMENT AND BUSINESS PRACTICE

Good Day Hello Peter

I am having serious frustrating and stressing issue with Mix Telematics Africa since 2019 June on billing me wrongly saying my account is on arrears which is not. Can you please refer to the below emails please. Furthermore on the 10th July 2020 I got a call from their marketing department to sell a new product to me, I then narrate my story to the Lady phoned me on that day. She then immediately decided to make conference call with accounts department then the Lady who was on the call was Ms. Liezel she then confirmed to say my account is on "Good Standing" meaning the arrears are been removed and she will sent a statement as proof her statement. Unfortunately this statement it still outstanding and also I am being harass with letters of demand, inconsistent invoice balances which my account being debited every month. They sometimes debit my account two to four times in a month and also they don't react on security alert “Dear Client. Matrix has received an alarm signal but as your account is in arrears, we unfortunately cannot respond to the alarm." This statement make me nervous which arrears are they referring to because my account is being debited on monthly basis.

Hello Peter, I request your assistance in the matter as it has caused me a serious nervous breakdown and they must closed this ghost account they are talking about which they can't account for.

Kind Regards.

This is evidential proof of email communication with their previous consultants; From: FS:Prov:Collective Bargaining Sent: Monday, 08 June 2020 08:40 To: 'Sadie Fleshman' <***> Cc: '***' <***> Subject: UNFAIR TREATMENT AND BUSINESS PRACTICE: ACCOUNT NO.:835718

Dear Mrs Sadie: I wish to complain about Tracking Device Account, Unit MX3 that I purchased on 2017 November. I am complaining because on 2019 around June Month I requested Roadside assistance which never materialised. I reported the matter the same year and was handled by Mr Botha till date investigations are still pending to me. After this I learnt that my account was placed in arrears which I inquired about it several times without any luck of reaching consensus till date. To resolve this problem, I would like you to further investigate this matter as soon as possible and stop being harassed unnecessarily. When I first learned of this problem, I contacted your customer care at your company and was told that nothing could be done about my problem in pretence (Indirect) and was sent to pillar to post. I believe that this response is unfair because firstly my safety was compromised and secondly I pay my account but I am not enjoying or fulfilling what I was promised as a benefit for the category I subscribed at (MX3). In terms of your Matrix User Manual 2019, sec F page 21 (Tow in service) it was not honoured and I had to pay from my own pocket the amount of R300.00 and claimed it back from you which you did refunded me after I submitted all the documentations you requested.

Funny enough later in the year around Sept/Oct 2019 that’s when I started to experience bad service. I would like a written statement explaining your company’s position and what you will do about my complaint for its finalisation. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 14 days starting as from 29 May 2020, I will file a full complaints with the appropriate consumer agencies, media platforms and consider my legal alternatives. I will request you to access my previous communications and documentation copies of my receipts or other proof of payment from file with your department and relevant personnel I engaged with at MixTelematics Head Office. You may reply to me at this email address or call me at the number below.

Signed LABOUR RELATIONS OFFICER SPO: ML NKUNYANE (Rev. T/Dr.) PROVINCIAL HUMAN RESOURCE UTILIZATIONS: LABOUR RELATIONS South African Police Service SAPS FREE STATE Tel : *** / *** Fax : *** e-mail internal : FS:Prov: Bargaining Council e-mail external :*** Signed LABOUR RELATIONS OFFICER SPO: ML NKUNYANE (Rev. T/Dr.) PROVINCIAL HUMAN RESOURCE UTILIZATIONS: LABOUR RELATIONS South African Police Service SAPS FREE STATE Tel : *** / *** Fax : *** e-mail internal : FS:Prov: Bargaining Council e-mail external :***

From: Sadie Fleshman <***> Sent: Thursday, 04 June 2020 12:51 To: *** Cc: FS:Prov:Collective Bargaining <***> Subject: Billing Query Good day Sir As discussed please could send me all communication regarding your account. Kind Regards

From: FS:Prov:Collective Bargaining Sent: Monday, 08 June 2020 08:41 To: 'Sadie Fleshman' <***> Cc: '***' <***> Subject: FW: REFUND WIT H REFERENCE NUMBER C00RBQ (Case) ***: VEHICLE REG.: FRP 979 FS Here is another one that can be of your assistance Signed LABOUR RELATIONS OFFICER SPO: ML NKUNYANE (Rev. T/Dr.) PROVINCIAL HUMAN RESOURCE UTILIZATIONS: LABOUR RELATIONS South African Police Service SAPS FREE STATE Tel : *** / *** Fax : *** e-mail internal : FS:Prov: Bargaining Council e-mail external :*** From: Moruty Nkunyane <***> Sent: Monday, 08 June 2020 08:27 To: FS:Prov:Collective Bargaining <***> Subject: Fwd: REFUND WIT H REFERENCE NUMBER C00RBQ (Case) ***: VEHICLE REG.: FRP 979 FS

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From: FS:Provincial Dispute Resolution <***> Date: Tue, Apr 30, 2019 at 8:26 AM Subject: REFUND WIT H REFERENCE NUMBER C00RBQ (Case) ***: VEHICLE REG.: FRP 979 FS To: *** <***> Cc: *** <***>

Good Day Sir/Madam Hereby please find an attached document for your attention and processing. This e-mail is the confirmation for the refund of amount paid by myself as you failed to assist me while I have filed the claim on the 23rd April 2019. I was assisted by Megan Jonathan her numbers are: ***. I hope you will find this in order. Labour Relation Officer – Nkunyane (Rev.) SPO South African Police Service Human Resource Utilization Free State Province Tel: *** Cell: *** / *** Email : fs: provincial dispute resolution