tS
tidings S
1 reviews | Active since Jan 2016
05 Oct 2021, 09:24
Unfair charges on recovered vehicle
My car was hijacked and I contact matrix to report it, and another tracking company which found the car first before matrix and they handed the car over to me, matrix cam almost an hour after I have received the vehicle and told me that since the vehicle has been found they will leave cause if they stay they will charge me waiting fee we agreed they can leave but surprisingly now they charging me a fee of 1550 for recovery of the vehicle this was not explained to me and am being treated unfair it comes as a surprise to me
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Oct 2021, 10:43Good Day Tidings S
Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2021, 10:43
Official
Good Day Tidings S
Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Oct 2021, 11:41Good Day Tidings S
As per our conversation the agent did advise that you needed to open a case, that means you are liable for the recovery fee.
The Credit Control Department will get in contact with you for payment arrangements.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
As per our conversation the agent did advise that you needed to open a case, that means you are liable for the recovery fee.
The Credit Control Department will get in contact with you for payment arrangements.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2021, 11:41
Official
Good Day Tidings S
As per our conversation the agent did advise that you needed to open a case, that means you are liable for the recovery fee.
The Credit Control Department will get in contact with you for payment arrangements.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
As per our conversation the agent did advise that you needed to open a case, that means you are liable for the recovery fee.
The Credit Control Department will get in contact with you for payment arrangements.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***