Unfair business practice & Violation of POPI Act

I recently discovered that Mix Telematics have been deducting R99.00 from my bank account without my authorization.

Upon inspection of my bank statements & enquiring with the bank I was able to determine that Mix Telematics debit orders began being deducted from my bank account from March 2024.

As a result I cancelled the debit order mandate & was only able to reverse the debit order for the past month

I initially tried reaching out to Mix Telematics without any success from the telephone details provided as I was constantly transferred to another individual who did not provide any assistance.

When I finally got through to them I requested that Mix Telematics provide me with the debit order contract I allegedly signed, the alleged recorded telephone phone conversation & the alleged tracker installation certificate for the installation of the tracker of which they have not responded to me with any documentation proving that I authorized the debit order nor request for them to install a tracker into my vehicle.

I subsequently reached out to them requesting them to cancel the contract & was issued with a cancellation invoice requiring me to pay R753.00 to cancel a contract I did not enter into.

I believe that I am a victim of a violation of the Protection of Personal Information (POPI) Act as it seems like my personal information & banking details have been shared without my consent & authorization which has lead to Mix Telematics harassing me with emails & sms’ requesting payment & incorrectly taking money from my bank account.