MM
Mamasele M

1 reviews | Active since Jan 2017

19 Jan 2017, 17:15

********* dealings

<p>I've send numerous emails to mix telematics and made several calls regarding cancelation of my contract since I no longer have a car. I am yet to receive a response from them but they have the decency to send me smses that they will be upgrading my tracking unit in March 2017. Something they've done before so to lock me into the contract to prolong its life.</p> <p>this is pure ********* business practice, and I feel ******. Not getting any form of assistance but they want to upgrade the contract without my consent. </p> <p> Can someone pls advise me on what to do in order to have the contract canceled.</p> <p> </p> <p>regards</p> <p>emma</p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Jan 2017, 10:16
Official

Dear Mamasele Mokoena

We thank you for your post and for allowing us the opportunity to assist.

I refer to your discussion with our Customer Retentions team and confirm that all has been communicated to you. We are investigating and will revert to you soonest

Please do not hesitate to contact me directly should you require further assistance

Kind regards

Thato Mashimbye

Customer care supervisor