********* Business Practice

********* Business Practice

I have been your client for more than 3 years but have found your recent practice ********* and disgusting. .On or at about the 25 of January 2018 I discovered that your organization has unilaterally increased my service cost from R99.00 to R176. Upon enquiring I spoke to Kego who indicated the need to listen to the recording which could have attracted this extra cost. I called again where he indicated that he has listened to the recording and thus was convinced that I did not agree to any additional service. He further promised me a refund. To date I am still waiting for the refund. Everytime i try to speak to Kego i am told he is on another line and that he will call me back. Among other consultants i spoke to is Julia Mohale and Lindi Kokobane.

What disgust me most is the following extract from your corporate governance web page "MiX is fully committed to ensuring adherence to the strictest standards of ethical conduct, fair dealing and integrity in its business practices"

My understanding of fair dealing and integrity is that where an organisation has discovered that one of its employee has wronged its client the organisation goes out of its comfort zone and ensure that it rectifies the mistake quickly, fairly and with integrity.You have literally denied me usage of my hard earned money for the period of 10 months. When you will be reimbursing me the amount you are going to make sure that you are going to give me exactly the amount you deducted without any interests.

When you deducted my money VAT was at 14% which means i would have bought more for it, but when you will be returning the money VAT will be 15% which means i would have lost 7% on the value of the money just on VAT without the interest that i could have earned if the money was in my account.

I am now at a stage where i feel like forwarding my complaint to the consumer ombudsman and the consumer commission and to any consumer complaint activists like Hello Peter.

Please be informed that i have been the one following up this complaint to date which attracts further monetary loss on my side.If I don't receive a positive response which among others include my refund please take these E-Mail as my last attempt to try and resolve this complaint amicably.