NH
Nadia H

1 reviews | Active since Mar 2023

14 Mar 2023, 09:21

********* and Grossly ***********

I had an accident in October of last year 2022 of which my car was a write-off. I cancelled my policy with MIX Telematics and still I am receiving invoices and statements after numerous case numbers received and mails sent with requests to update the account accordingly. Now I am being handed over and my credit record has suffered severely because of their ********* practices and gross incompetence. Why is it that when a sale needs to be made they promise the moon and stars but when you are in being knocked down in life you just get trampled on further? This is the worst company I have ever had to deal with - I am utterly appalled and regret ever doing business with them. If it was one person in the company I had a bad experience with that would have been different but it has now been almost 6 months and still I am harassed and penalised for their own ********* practices and incompetencies. To top it off - my phone was also trashed in the accident yet I received a mail confirming a so called phone conversation regarding a payment arrangement - I just ask how and shake my head

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Mar 2023, 11:13
Official
Good day  Nadia Hattingh  , 

Kindly provide a convenient time for an agent to assist.  We have tried calling to no avail.

Regards,

Customer Care Department
*** 

 
NH
Nadia H's update14 Mar 2023, 15:37
Reviewer Update
Hi,

Now, after months of struggling someone wants to make contact and assist?
"We have tried calling to no avail" - hopefully meaning that you have tried more than once right? Because I have 1 missed call notification when I stepped out of a meeting. Nonetheless, I would prefer all communication be kept on mail where I there is a paper trail as I honestly don't have any trust anymore in MIX Telematics and I am sure you can understand where I come from in this regard. Thank you