TM
Teboho M
1 reviews | Active since Nov 2017
24 Dec 2020, 07:26
Unearthical business practice
I would advise people never to take up a contact with this company ever, I had surpassed my contract with them in June and when my car got written off in November I called in to cancel and sent an email I was still debited in November and I received an SMS that I will be debited in December which they did and their explanation is that I should give them a months notice even when the car is written off. They are ****** and ******* and don't care about people well being nor property but in there just to make money, plus they will take you from pillars to post when you call with a cancelation
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
24 Dec 2020, 08:41Good Day Teboho Msibi
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as discussed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply24 Dec 2020, 08:41
Official
Good Day Teboho Msibi
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as discussed.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***