UNDERHAND DISHONEST PATHETIC BEAME MIX TELEMATICS

I was called almost 2 years ago it seems and the sales agent had told me that my device needed to be upgraded. I had a Netstar device and asked if i would be charged more and was told that it is just an upgrades so I wont. Its not the first time i had experienced a thirdparty company being used to do an installation The device was installed. I didnt receive any new contract via email and i wasnt surprised as it was just an upgrade.

This year however i noticed these deductions and the ref was 'BEAME' which i googled and Mixed telematics came up. I called them in Aug and asked for them to cancel this and investigate the phone call as it turned out i had 2 trackers on my vehicle and why would I need more than 1 tracker. They could not cancel before doing the investigation so I asked that they get back to me with call recording- i wanted this before i got debited in Aug. Weeks went by and no one called back. I was debited again. At the end of Aug i called and asked again for the phone recording and it turned out that nothing was done. A person called Lernado told me he would take over the call and ensure he gets the voice recording. I had to call back myself once again and ask for him. He finally received the recording and could not hear much of it, he then played it for me. The call sounded like it was purposely warped and i could not hear the conversation. He also had confirmed that my email address was captured incorrectly. I expect this was a ploy for the sales agent to get away with a sale based on a lie. I requested for a copy of the recording so i could study it more closely and i was denied. If the call was clear and I by some miracle had made the mistake of requesting for this service i would have bit the bullet and moved on but this outcome solidified my recollection of the trickery and it all seemd very under handed.

Lernado responded by saying that he would cancel the contract, and i asked that he also investigate a refund and he said its not possible. I wanted to know why because it is clear that the the call could not be heard or verified and this is the basis of this *****ulant contract, he tried to use certain parts that he could apparently hear to justify the non refund but i contunied to persist because it was absurd and there was no grounds for a non refund. I would not have taken a second tracker, i did not receive a contract, i didnt even have a number to use the service should the car have gone missing. Its completely ridiculous and goes completely against my consumer rights. He did not let me speak to a superviosr or manager and said they would give me the same res****se. I forced the issue and He then told me to call back if he doesnt call me back with feedback at which point i requested that he cotinues to follow up and call me daily with feedback. He did try to call the next day but i had a family emergency and only returned to work this morning.

Low and behold.Looking at my account, I WAS CHARGED AGAIN IN SEPTEMBER- THERE WAS NO CANCELLATION DONE. Looking at the other reviews here its clear that Mix telemetics/BEame are tricking consumers into purchasing trackers, they slyly get them into contracts and do not allow for cancellations. and do not refund even when there is no proof on their side for a contract. IT IS PATHETIC and I implore consumers to be weary of this disregard to ETHIC.