Uncanceled cancelation?

Hello Peter V0.2

Dear Hello Peter A few weeks ago I sent a note out underlining the incompetence of the Matrix, Beame or what the name is, probably as vague and confusing as the constant changing of Reference numbers for the exact same query. (I will not bore you with repetition, however for the sake of transparency and context the original letter is at the end of this document.) In the letter I pointed out the cancellation of the contract with all back and forth via mail, ref numbers, confimation of contract and phone calls (hopefully recorded but who’s to say) Since the letter, I received an SMS explaining how they will give me a big discount on the “outstanding” money, (since the contract was cancelled I’m not sure what money they’d like) This was followed a few days later with Credit score suddenly quoting my lack of payment. (at the cost of repeating myself the contract was ) I did not bother to even reply as the matter to me is closed. And then….BAM!!! There it is the threatening HANDED OVER, LEGAL Blah blag fishpaste. (Fun fact: On the 28th of May 2025 they asked me for a settlement figure of R441.78, today the 24th June 2025 the figure suddenly shot up R1325.34 how?) In spite of their own cancellation confirmation, the mail asking me to reconsider cancellation and the baffling “we’ll give you a discount” here we are.

This below was my first letter detailing the unpleasant experience.

Just a quick note to explain possibly the most uniquely negative experience ever encountered with the Tracking service industry.

End of last year I sold my Lotus Elise through a dealership here in Johannesburg.

In October I had already alerted Matrix to cancelling the contract (All documents and mails are readily available)

After a frustrating back and fourth, I eventually received confirmation of cancellation, along with a note from customer care asking for the reasons of the cancellation, and if I'd reconsider the cancellation. Which I politely declined.

Upon inspection when testing the vehicle tracking system by the dealership they found it faulty and unresponsive.

No matter.

Month later I see that they are still debiting my account.

I queried this and sent all the documents along with their own cancellation letter and reference.

This is where it gets really underhanded, at every attempt to get clarification on the matter they issued new and different reference numbers for the exact same issue.

On the advice of FNB, they began to reverse the debit orders (for a fee at my cost for the banking fees) whilst the matter continued with no one able to tell me why the debit orders were still going off my account after confirmation of cancellation.

The circus is still going on to this day, Matrix are constantly sending reminders and more recently threats.

To date there have been over 5 different ref numbers, calls, endless mails (Much easier now cause I group the lot and simply forward so they can see their own paper trail of incompetence.)

Note that all reference numbers sent for the same dispute, ******* debit orders, confirmation of cancellations to date are still all different.

To date still no two ref numbers are the same, and the pestering continues.

Listed below is a small summary of this ongoing debacle.

Kindly note that all documents, paper/mail trails and Confirmation of cancellation GIANLUIGI MORRICO - Account Number: 298707 Inbox Powerfleet No Reply 12:27 (56 minutes ago) to me, ***

15 February 2025 Dear Mr/Ms GIANLUIGI MORRICO, RE: Confirmation of cancellation Account number: 298707 This letter is in response to your cancellation request which was received on 15 January 2025 . We hereby confirm your request for termination with 20 working days’ written notice as stated in the Terms and Conditions of the contract.

ContractID Product Vehicle Registration Make Model 401332 MX1 Cash Hardware N30160 LOTUS ELISE We regret losing you as a customer and would like to understand why our product/services did not meet your expectations. By completing our Customer Satisfaction Questionnaire, we will be able to address the matter and prevent it from happening in the future. The questionnaire will take approximately 5 minutes to complete. Please click here. We would like to thank you for your support and we hope to be your chosen partner in fleet and mobile asset management solutions again in the near future.

Kind regards Client Retentions Department Tel +27 (0) 11 *** Fax +27 (0) 11 *** *** www.mixtelematics.co.za

This document contains confidential information and is for the exclusive use of the addressee/s. If you are not the addressee, then any distribution, copying or use of this document is prohibited. If received in error, please advise the sender and delete it immediately. We accept no liability for any loss or damage suffered by any person arising from use of this document. Powerfleet No Reply 12:27 (56 minutes ago)

What happened next is baffling. Debit orders not cancelled.

FNB Documents will confirm the back and forth from November 2024 to June 2025.