1 reviews | Active since Oct 2019
Unauthorized services and *****
Matrix is a ****. My initial contract with Matrix was R355 for two vehicles. Since May 2025 they started charge me more than R500. I complaint and the consultant who assisted me listed things that I never asked for. I even told him that I will never take road side assist for example, with them because my insurance covers that. They also added other things I have no idea who gave them the consent. There’s panic button on the list but they never came to my house to install that on my Toyota Corolla. I’m fighting this battle with them and yet nothing get resolved. They do not car about customers all the care about is how the can milk money out of us. This is so disgusting and I will stop paying them and go with another reputable vehicle tracking company because this one is a ****. I want them to refund all the extra money they took from me
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Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
