mQ
martin Q
1 reviews | Active since Jul 2011
19 Jan 2021, 13:35
Unauthorized service added - theft!!!
Sales consultant **********ly added Matrix Protect to my account after I refused twice on a 'recorded call'. This is theft!!!!!! Only found a so called welcome pack (email) regarding the new ad on service - call center confirmed service has been added. Ironically the company that is supposed to protect you against theft are *******!!! Unacceptable and would consider cancelling my service!!! Others beware!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
19 Jan 2021, 15:20Good Day martin
We have escalated your query and will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jan 2021, 15:20
Official
Good Day martin
We have escalated your query and will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
19 Jan 2021, 16:15Good Day martin
Thank you for taking my call.
We can confirm that the Matrix Protect has been terminated and you will receive an email confirming that cancellation.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Thank you for taking my call.
We can confirm that the Matrix Protect has been terminated and you will receive an email confirming that cancellation.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Matrix Vehicle Tracking's reply19 Jan 2021, 16:15
Official
Good Day martin
Thank you for taking my call.
We can confirm that the Matrix Protect has been terminated and you will receive an email confirming that cancellation.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Thank you for taking my call.
We can confirm that the Matrix Protect has been terminated and you will receive an email confirming that cancellation.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,