Unauthorized Deductions and Account settlement

Dear Mix telematics,

I'm writing to express my disappointment and frustration with the ongoing deductions from my account despite settling the outstanding amount with your attorneys. As per our previous discussion, I informed you that I no longer possess the vehicle, and you subsequently handed over my account to the attorneys for collections.

To my understanding, the account was settled in full with the attorneys. However, I've noticed that your company continues to deduct premiums from my account. This is unacceptable, especially considering the account is no longer with your company.

I kindly request that you:

1. Cease all further deductions from my account immediately. 2. Provide a paid-up letter confirming the account has been settled in full. 3. Clarify the reason for the continued deductions.

I've already been in touch with the attorneys, and they've advised me to obtain a paid-up letter from your company. I would appreciate it if you could expedite this process.

Please respond to this complaint at your earliest convenience and provide the necessary documentation to rectify this situation.