MM
MPHO M
1 reviews | Active since Jul 2016
31 Mar 2025, 15:27
Unauthorized debit orders on an expired contract
My contracted expired, and I sent an email to terminate my contract a month in advance (as instructed by them), but they ignored those emails, and are still debiting my account. They are ignoring the emails where I am following up and request a refund.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
31 Mar 2025, 15:47Good day Mpho Mnyai
Thank you for your submission
We confirm receipt of your enquiry, and that the matter has been escalated to the Relevant Department for review
Please anticipate feedback shortly.
Kind regards
Customercare department
***
Thank you for your submission
We confirm receipt of your enquiry, and that the matter has been escalated to the Relevant Department for review
Please anticipate feedback shortly.
Kind regards
Customercare department
***
Matrix Vehicle Tracking's reply31 Mar 2025, 15:47
Official
Good day Mpho Mnyai
Thank you for your submission
We confirm receipt of your enquiry, and that the matter has been escalated to the Relevant Department for review
Please anticipate feedback shortly.
Kind regards
Customercare department
***
Thank you for your submission
We confirm receipt of your enquiry, and that the matter has been escalated to the Relevant Department for review
Please anticipate feedback shortly.
Kind regards
Customercare department
***
MM
MPHO M's updateReviewer Update
14 Apr 2025, 12:03Good day,
My contract is still not cancelled and I haven't heard anything about my refund. Again, the request was sent on 19 Feb (after the initial one was ignored)
My contract is still not cancelled and I haven't heard anything about my refund. Again, the request was sent on 19 Feb (after the initial one was ignored)
MM
MPHO M's update14 Apr 2025, 12:03
Reviewer Update
Good day,
My contract is still not cancelled and I haven't heard anything about my refund. Again, the request was sent on 19 Feb (after the initial one was ignored)
My contract is still not cancelled and I haven't heard anything about my refund. Again, the request was sent on 19 Feb (after the initial one was ignored)