LP
Lutendo P
1 reviews | Active since Jun 2019
21 Jul 2023, 07:41
UNAUTHORIZED DEBIT ORDERS, CONTRACT CANCELLED OVER 6 MONTHS AGO!!!
Beame/Mix Telematics Africa all of a sudden decided to debit my account without authorization, knowing very well that I cancelled my subscription in December 2022 and paid a settlement fee of R1017. STOP YOUR UNAUTHORIZED DEBIT ORDER ATTEMPTS!!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
21 Jul 2023, 08:56Good Day Lutendo Prince
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Finance Department for approval and to be posted onto your account.
The refund will be processed next Friday.
Please accept the inconvenience caused.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply21 Jul 2023, 08:56
Official
Good Day Lutendo Prince
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Finance Department for approval and to be posted onto your account.
The refund will be processed next Friday.
Please accept the inconvenience caused.
Regards,
Customer Care Department
***
Customer Care Department
***