Unauthorized debit order costing me bank fees (AGAIN)

Item: Matrix Vehicle Tracking
Rating: 1
Author: Sibusiso M

My bank account was debited on the 20th of February as per agreement with company. on the 1st of March my account was debited again, and the transaction failed, causing me 'unpaid bank fees'. Why would you debit my account twice, with no agreement. on top of that, my previous dispute of your value added service was not resolved to my satisfaction, my money was not refunded; now you will tell me stories about this debit order, and why you cannot compensate for my unpaid charges.

Think thrice before taking up Matrix Tracker.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

01 Mar 2019, 09:22

Good day

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide your with feedback.

Kind regards

Customer Care

Matrix Vehicle Tracking's reply01 Mar 2019, 09:22

Official

Good day

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide your with feedback.

Kind regards

Customer Care

Matrix Vehicle Tracking's replyOfficial

01 Mar 2019, 12:33

Dear Sibusiso

Please note that we are aware of the issue that occurred with the duplicate debit order for March 2019 and are in the process of rectifying the problem.

We sincerely apologize for this inconvenience and are in the process of refunding all affected customers.

Kind Regards
Michael Africa
Customer Care
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Matrix Vehicle Tracking's reply01 Mar 2019, 12:33

Official

Dear Sibusiso

Kind Regards
Michael Africa
Customer Care
***