RM
Roy M
1 reviews | Active since Apr 2026
02 Apr 2026, 08:47
Unauthorised Debits from Beame Tracker
You guys claim to have installed a tracking device on my car yet you cannot provide any proof of a contract agreement for this, as well as where and when the installation was done. I sent multiple emails for a cancellation and my mails are being ignored. This is ********, you guys keep debiting my account. You guys even have incorrect profile details.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2026, 13:40Good afternoon Roy Makamu.
Thank you for sharing your concerns.
We would like to clarify that we have a signed agreement confirming the installation of the recovery device in your vehicle. Your cancellation request was received, and our team responded with the applicable settlement terms as you are still within a 36‑month agreement. In line with the terms and conditions, monthly subscription deductions are linked to the services provided.
We are happy to update any profile information you believe is incorrect, and you can respond directly to the email we sent you containing your signed agreement.
We remain committed to assisting you further and encourage you to respond to our email should you require any further clarification.
Regards, Customer Care Department***
Thank you for sharing your concerns.
We would like to clarify that we have a signed agreement confirming the installation of the recovery device in your vehicle. Your cancellation request was received, and our team responded with the applicable settlement terms as you are still within a 36‑month agreement. In line with the terms and conditions, monthly subscription deductions are linked to the services provided.
We are happy to update any profile information you believe is incorrect, and you can respond directly to the email we sent you containing your signed agreement.
We remain committed to assisting you further and encourage you to respond to our email should you require any further clarification.
Regards, Customer Care Department***
Matrix Vehicle Tracking's reply02 Apr 2026, 13:40
Official
Good afternoon Roy Makamu.
Thank you for sharing your concerns.
We would like to clarify that we have a signed agreement confirming the installation of the recovery device in your vehicle. Your cancellation request was received, and our team responded with the applicable settlement terms as you are still within a 36‑month agreement. In line with the terms and conditions, monthly subscription deductions are linked to the services provided.
We are happy to update any profile information you believe is incorrect, and you can respond directly to the email we sent you containing your signed agreement.
We remain committed to assisting you further and encourage you to respond to our email should you require any further clarification.
Regards, Customer Care Department***
Thank you for sharing your concerns.
We would like to clarify that we have a signed agreement confirming the installation of the recovery device in your vehicle. Your cancellation request was received, and our team responded with the applicable settlement terms as you are still within a 36‑month agreement. In line with the terms and conditions, monthly subscription deductions are linked to the services provided.
We are happy to update any profile information you believe is incorrect, and you can respond directly to the email we sent you containing your signed agreement.
We remain committed to assisting you further and encourage you to respond to our email should you require any further clarification.
Regards, Customer Care Department***
RM
Roy M's updateReviewer Update
02 Apr 2026, 14:54This is ridiculous. You just sent an email with no attachment. Can you please send proof of the agreement and confirm where and when did you install the device. This is so unprofessional. I am not updating any information with you guys, I have a tracking device that was installed in my presence and which I made arrangements for from a different service provider. I didn’t even know who you guys are until you started sending installation certificates and deducting money in my account.
RM
Roy M's update02 Apr 2026, 14:54
Reviewer Update
This is ridiculous. You just sent an email with no attachment. Can you please send proof of the agreement and confirm where and when did you install the device. This is so unprofessional. I am not updating any information with you guys, I have a tracking device that was installed in my presence and which I made arrangements for from a different service provider. I didn’t even know who you guys are until you started sending installation certificates and deducting money in my account.