Unauthorised Debit Orders

I am writing to express my extreme dissatisfaction with the service I have received from your company. Despite paying my account in full upfront, your company has continued to process unauthorised debit orders from my bank account, which is not only unacceptable but also a clear breach of trust and good business practice. To make matters worse, I have been charged an additional R49 fee for a debit order that should never have been processed in the first place. This is highly ********* and demonstrates a complete disregard for your customers. I have attempted to resolve this matter, but it is clear that your company is more focused on generating revenue through unfair billing practices than on customer satisfaction. As a result, I am requesting the following: 1. Immediate cancellation of my contract with your company. 2. A full refund of any unauthorised debit order charges, including the R49 fee. 3. Written confirmation that no further debit orders will be processed from my account. Failure to act on this request within 7 business days will leave me with no option but to escalate the matter to the Consumer Protection Office, the National Credit Regulator, and share my experience publicly so other potential customers are aware of how your company conducts business.