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KC
Kandice C

1 reviews | Active since Dec 2017

17 Dec 2020, 12:53

UNAUTHORISED DEBIT ORDERS

This company is making unauthorised debit orders from my bank account. Even though i dispute, they **********ly create a new debit order mandate for different amounts to debit my account. I have raised this with my bank and we a proceeding with a ***** case should they continue to make unauthorised debits.

0
Replies (11)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Dec 2020, 14:35
Official
Good Day Kandice C

We acknowledge your post and the content thereof.

Your query has been escalated and we will revert back to you soon.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Dec 2020, 16:41
Official
Good Day Kandice C

We can confirm that we did listen to the call and have updated your monthly premiums.

Kindly be advised that we have passed credits for the difference and are awaiting for approval.

We do apologise for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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KC
Kandice C's update21 Dec 2020, 10:23
Reviewer Update
I do not want any dealings with this company because your'll are *********. I want this contract cancelled and to be left in peace!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Dec 2020, 11:10
Official
Good day Kandice C,

We can confirm that an agent has contacted you to advise of the immediate cancellation, and that all SMSs regarding outstanding payments may be ignored.

Kindly accept our apologies for any inconvenience caused.

Regards,
Suntré Smal
Manager: Consumer Services
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KC
Kandice C's update21 Dec 2020, 12:04
Reviewer Update
Thank you for the immediate response in cancelling the contract without hassle.
KC
Kandice C's update04 Jan 2021, 15:16
Reviewer Update
I received written confirmation of cancellation of the contract on 21 December 2020 however my bank account was still ********ly and **********ly debited for R325 on 2 January 2021 by Mix Telematix! This company is seriously ********* and relentless! I will be moving forward with a ***** case against this company.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jan 2021, 12:29
Official
Good Day Kandice C

Kindly note that we have emailed you the account recon indicating that the arrears on the account have been cleared.

Please be advised that no further debit order will be requested from your banking account and the contract has been terminated.

Regards
Noluthando Mabaso
Customer Care Department
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KC
Kandice C's update05 Jan 2021, 15:18
Reviewer Update
How can this account be in arrears when the contract was not even authorised at R162.50 per month??? You people advised me on 21 December 2020 that NO further deductions will be made and yet u still deducted R325 for "arrears" from an unauthorised contract? Yourll are ********* and I demand a refund immediately!!!
KC
Kandice C's update06 Jan 2021, 13:46
Reviewer Update
I was informed 21 Dec'20 that this matter is settled. There was no mention of arrears at that time! So please explain where did this come from as this entire contract is unauthorised! On that basis I demand a refund or else provide me with the debit order mandate used to deduct R325 from my bank account!
KC
Kandice C's update13 Jan 2021, 10:38
Reviewer Update
I received a call on 6 Jan 2021 from Noluthando MixTelematics stating that they made a mistake on my account and that there are no arrears. She also advised that my refund for the unauthorised debit order will be processed on 8 Jan 2021 - to date i have not received my refund! This company is truly ********* !
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Jan 2021, 12:11
Official
Good Day Kandice C

Thank you for taking my call.

We can confirm that the refund has been processed and should be in your bank account this weekend.

We do apologise for the inconveninece caused.

Regards,
Kaya Payi
Customer Care Department
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