Unauthorised debit order

This is the worst tracking company and I wished I had refused when the dealership told me they have installed a tracker from them.

It happened in March that an additional services was mistakenly added which I communicated and asked them to cancel but I got surprised on April 25th when a debit order went through, which I disputed and later called to ask why I'm being debited as I asked them to cancel the additional service. I only received cancellation confirmation on the 4/5th May however I was debited 25th of May. I then blocked further debit orders from and I didn't see any attempt in June. 4th Julya statement with an amount of R132.75 that I am expected to pay cam through which I saw the next day 5th July and I tried to call them which to my surprise despicable their working hours being between 8am and 1pm the automatic response was I reached them outside their working hours.

14th July I receive a call from one of their consulting who tells me to make a payment. I told her I am not going to pay for a service I did not use.

I called them back the next day and asked what exactly happened as I thought the additional service was cancelled in March and the consultant told straight that I did not make the cancellation in March but May, despite me telling her that I did call in March, she said there is no record, and since I don't remember the date and who I spoke to, then I don't have a case. She further said the amount I am expected to pay is not refundable. Matrix went on to process a debit order on my bank without my permission and apparently the dealership where I purchased my car gave them the authority to do so hence they didn't even notify me. This is very absurd as I am not supposed to pay for the tracker as it had been paid up by the dealership for the next 36 months and I have only been using the service for 8 months now.

I really hate how this has caused so much stress and I am typing this in the early hours of the morning. This is starting to affect my credit record and it's going to give me a bad name

Those looking for a car track should look elsewhere as telematics is the worst company to get a service from. There is no empathy and understanding and the consultants are the worst to deal with