Unauthorised debit order

Item: Matrix Vehicle Tracking
Rating: 1
Author: Ayanda A

I’m not impressed with how you handle business I called to ask about your tracking units prices and there was never an agreement or anything but I get an sms for a debit order arrangement, how?! Ref number 856795 and was assisted by Miss Keloabetswe Mzizi.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

21 May 2025, 10:15

Good Day Ayanda

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply21 May 2025, 10:15

Official

Good Day Ayanda

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Ayanda A's updateReviewer Update

23 May 2025, 09:14

47 hours later, I’m still waiting for a feedback. How shortly is your shortly?

Ayanda A's update23 May 2025, 09:14

Reviewer Update

47 hours later, I’m still waiting for a feedback. How shortly is your shortly?

Matrix Vehicle Tracking's replyOfficial

23 May 2025, 15:04

Good Day Ayanda

Thank you for the feedback, please be advised that we have tried calling with no avail.

We have sent an email addressing the matter raised.

Kind Regards
CustomerCare Department
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Matrix Vehicle Tracking's reply23 May 2025, 15:04

Official

Good Day Ayanda

Thank you for the feedback, please be advised that we have tried calling with no avail.

We have sent an email addressing the matter raised.

Kind Regards
CustomerCare Department
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