JK
Johan K
1 reviews | Active since Aug 2019
05 Sept 2025, 10:46
Unauthorised Contract and Terrible Service
I was called on 5 Sept 2025 by a Beame sales person from ***. I clearly declined a new 3-year contract as I am trying to resolve a current issue where I already pay two tracking fees (R132.89 Beame + R114.78 Matrix) and asked for this to be resolved first. Despite this, I received a brand new contract within minutes despite very explicitly declining. Mixtelematics, get your salespersons back in line and sort out my problem.
Customer service does not answer. As I thought, Sales did answer, but cut calls when I explain the problem. This has been a frustrating and unacceptable experience.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
05 Sept 2025, 11:02Good day Johan de Klerk
Thank you for taking the time to share your experience with us.
We sincerely regret the inconvenience and frustration caused during your recent interaction with Matrix Tracking.
This is confirmation that the above matter has been escalated to the relevant department.
Regards,Customer Care Department ***
Thank you for taking the time to share your experience with us.
We sincerely regret the inconvenience and frustration caused during your recent interaction with Matrix Tracking.
This is confirmation that the above matter has been escalated to the relevant department.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's reply05 Sept 2025, 11:02
Official
Good day Johan de Klerk
Thank you for taking the time to share your experience with us.
We sincerely regret the inconvenience and frustration caused during your recent interaction with Matrix Tracking.
This is confirmation that the above matter has been escalated to the relevant department.
Regards,Customer Care Department ***
Thank you for taking the time to share your experience with us.
We sincerely regret the inconvenience and frustration caused during your recent interaction with Matrix Tracking.
This is confirmation that the above matter has been escalated to the relevant department.
Regards,Customer Care Department ***
