EN
E N

1 reviews | Active since May 2016

06 Dec 2016, 22:49

Unauthorised Billing!

<p>I am dissapointed that you have started charging me for a service without consent. I raised 3 complaints this past week on the so called customer services email that you have, yet no response. Please refer to calls ' ********** 8' and ' ********** 7'. lease reverse unauthorised charges as this is surely not fair. I will be instructing my bank to reverse the debit orders to date until you issue me with the correct invoices where i will then pay the amounts. I will also take this up with the ombudsmane if this attempt to get a response from you is unsuccesful. This is a matter of courtesy to demonstrate that \I have tried to contact you on multiple channels with no success - as I need to demonstrate my attempt to deal with the company before going to the ombudsman. Thank you. You have the reference numbers of the issue so you can contact me via my details on your system.</p>

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Dec 2016, 16:20
Official

Dear E Naidoo

We are saddened by your experience and assure you the matter will be investigated and corrective action taken.

I refer to your telephonic discussion the cancellation request has been processed.

Confirmation will be sent to you in writing .

Please contact me directly should you require any assistance.

Kind regards

Thato Mashimbye

Customer Car supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Dec 2016, 11:08
Official

Dear E Naidoo

I refer to our telephone conversation, we confirm that an email explaining the cancellation has been forwarded to you

Please contact me directly should you require any assistance.

Kind regards

Thato Mashimbye

Customer Car supervisor