JW
Johan W
1 reviews | Active since Oct 2023
26 Oct 2023, 08:32
Unacceptable service
I cancelled my contract with them November 2022 and they failed to do this.I received statements to pay the outstanding amount and despite numerous requests to send me a statement as @end November 2022 they keep on sending statements for current months.They forwarded my details to the Credit Bureau and this is totally unacceptable because I am willing to pay ,but refuse to pay additional fees because they failed to do their job.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Oct 2023, 12:53Good Day Johan Van Wyk
Thank you for allowing us to the opportunity to investigate your query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
Thank you for allowing us to the opportunity to investigate your query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply26 Oct 2023, 12:53
Official
Good Day Johan Van Wyk
Thank you for allowing us to the opportunity to investigate your query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
Thank you for allowing us to the opportunity to investigate your query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
JW
Johan W's updateReviewer Update
18 Jan 2024, 11:20After numerous calls you did not come up with a solution and now you handed me over.I do not have a problem in paying but fact is you did not send the statement I requested with amount to be paid prior to my cancellation request.Will a competent person please check all my correspOndence and get back to me with what I requested PLEASE?This is UNACCEPTABLE SERVICE!
JW
Johan W's update18 Jan 2024, 11:20
Reviewer Update
After numerous calls you did not come up with a solution and now you handed me over.I do not have a problem in paying but fact is you did not send the statement I requested with amount to be paid prior to my cancellation request.Will a competent person please check all my correspOndence and get back to me with what I requested PLEASE?This is UNACCEPTABLE SERVICE!
JW
Johan W's updateReviewer Update
02 Feb 2024, 10:32I refer to this query that has conveniently being ignored by Mixtelematics after numerous calls and emails over the past 14 months. It has still not been addressed and they now handed me over to MBD debt collectors to Harris me on a daily basis. I have also forwarded my emails to MBD with no response. Now they just phone and drop the call without talking-just to show they did call but they also didn’t follow up with the service provider after I proofed my side to them.
No service at all from both of them. They just ignore my emails and requests and if I phone Credit control queries they don’t even answer their phones but they are still continuing to bill me for services. Pathetic cannot describe their customer care and they don’t know the meaning of treating customers fairly. What do i need to do next???
No service at all from both of them. They just ignore my emails and requests and if I phone Credit control queries they don’t even answer their phones but they are still continuing to bill me for services. Pathetic cannot describe their customer care and they don’t know the meaning of treating customers fairly. What do i need to do next???
JW
Johan W's update02 Feb 2024, 10:32
Reviewer Update
I refer to this query that has conveniently being ignored by Mixtelematics after numerous calls and emails over the past 14 months. It has still not been addressed and they now handed me over to MBD debt collectors to Harris me on a daily basis. I have also forwarded my emails to MBD with no response. Now they just phone and drop the call without talking-just to show they did call but they also didn’t follow up with the service provider after I proofed my side to them.
No service at all from both of them. They just ignore my emails and requests and if I phone Credit control queries they don’t even answer their phones but they are still continuing to bill me for services. Pathetic cannot describe their customer care and they don’t know the meaning of treating customers fairly. What do i need to do next???
No service at all from both of them. They just ignore my emails and requests and if I phone Credit control queries they don’t even answer their phones but they are still continuing to bill me for services. Pathetic cannot describe their customer care and they don’t know the meaning of treating customers fairly. What do i need to do next???