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Adheesh L

1 reviews | Active since Oct 2014

30 Apr 2019, 15:41

Unacceptable manner to treat your client with - MiX Telematics

Dear MiX Telematics

I have tried to contact you on numerous occassions and I have not suceeded in doing so. Once, I managed to get a hold of the company and when I was put through the cancellation department, the telephone continously rang with no positive response on the other side. This worries me as I am to think that response is to be extremely quick as MiX Telematics is my tracking device on the vehicle.

I want to cancel my tracking device with you as I have sold the car two months ago and have been trying to contact you to tell you to cancel the tracking device. I want this cancelled immediately. I am still receiving bills from MiX Telematics and this is not acceptable. I can not pay for a service I no longer use.

PLEASE CANCEL THIS TRACKING DEVICE IMMEDIATELY.

This kind of service I am receving from MiX Telematics does not hold good for future business.

I hope this can be solved asap.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Apr 2019, 15:43
Official
 
Good day Adheesh
 
Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 May 2019, 08:31
Official
Good day Adheesh 

Thank you kindly for allowing us the opportunity to speak to you in regards to your cancellation query.

Kindly note that the matter regarding the delayed response in assisting you telephonically has been escalated to our Cancellations Manager for further investigation.

We will make a follow up with you again today to fond a resolution to your query.

We wish to apologies for the inconvenience caused and can assure you that this is not a reflection of our overall service delivery.

Regards
Noluthando Mabaso
Customer Care
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