Unacceptable Customer Service and standards

Good Day Ref Ref 211257 / Account No *** / Vehicle CA 802 072 It is with absolute frustration that I am sending this email regarding the continuous demands for payment, and threats of Credit Bureaus listing I receive almost on a daily basis from your company.

I have made at least 1 phone call to your company per week since this saga started, and every time I get a threatening SMS message, with plenty of promises to resolve the matter, or someone will call me, but nothing happens and then I get the next flurry of SMS’s and the cycle starts again.

So far and no further.

To recap.

My vehicle broke down in 10th Avenue, Cafda / Retreat and I made use of your Roadside Assist a few months back (what a mistake). Your staff were helpful and even though it took much longer that what they indicated, the tow truck eventually arrived to take my vehicle from No 21 10th Ave, Cafda Village, Cape Town, 7965, to the garage @ Bosch Car Service Kohler Motors Tokai, 268 Main Rd, Kirstenhof, Cape Town, 7945. I believe it to be 3.8km.

When I received the first request for payment from you via SMS, for a bill in excess of R1 000.00 I immediately queried to be advised that my vehicle was towed more than 50km hence the cost. I corrected the lady and advised her of the correct distance having been below 5km and not 50km as claimed. I was promised that it would be corrected.

Fast forward a few months and weekly calls to your offices due to receiving 4 -5 SMS’s per week with treats of listing and still no action from your side, and still I receive 2 more SMS’s yesterday and today. No great customer service from you. No calls initiated from your side, no follow up call as promised every time, and no action. How many times am I still going to receive these? Don’t you have a proper CRM system to tract calls and communications? Every time I call I have to explain from the beginning and every operator I speak to indicates that there is nothing on the system, or are you in the business of *********** your clients and threatening them into submission with a Credit Bureau Listing?

I will now start to negatively rate your company on all of the rating services , as you are treating me without cause, and am also considering moving to an alternative service provider as a result.

Please correct my account.

Disappointed