EN
Esam N
1 reviews | Active since Oct 2021
06 Jul 2022, 09:43
Unable to get through
I am honestly not having any luck with these people. Its either a lot more people actually have problems with their devices or they work very far from their phones.
I sent a cancellation letter in June, after I eventually had the opportunity to speak to a consultant who informed me that I am out of contract and eligible for a cancellation, the reason for my cancellation is because I am paying for a unit that is not even working. I received an email today stating that I am not due yet. There seems to be no proper channel or way to get in touch with these people. It's frustrating having to deal with them
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
06 Jul 2022, 10:19Good day Esam N
We can confirm that a consultant was in contact with you and assisted with your query.
As advised that cancellation will be processed on the date provided on the confirmation sent.
Unit was tested and advised location which you confirmed that is the correct location meaning unit is working fine.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As advised that cancellation will be processed on the date provided on the confirmation sent.
Unit was tested and advised location which you confirmed that is the correct location meaning unit is working fine.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jul 2022, 10:19
Official
Good day Esam N
We can confirm that a consultant was in contact with you and assisted with your query.
As advised that cancellation will be processed on the date provided on the confirmation sent.
Unit was tested and advised location which you confirmed that is the correct location meaning unit is working fine.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As advised that cancellation will be processed on the date provided on the confirmation sent.
Unit was tested and advised location which you confirmed that is the correct location meaning unit is working fine.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***