1 reviews | Active since Dec 2022
Unable to cancel contract - NO service/reply
It is a mission to cancel a contract with Beame/Matrix. I have been with them for several years ONLY because my insurance forced me to. Now that the vehicle has been sold, I am unable to get the cancellation through. I have sent more than one email and was lucky enough to get through to them yesterday and speak to a consultant. Apparently you need to cancel in writing and however, after I did cancel in writing (twice), still no reply, ref nr or communication. I tried phoning them, but no luck. I am sure if I choose the option on the phone for "new contract" they will answer within 2 seconds, but the "cancellation" option stays unanswered. I actually planned to sign a contract again for my new vehicle, but I no longer think it will be worth it.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Please note we have attempted to contact you multiple times without success.
Please note that your contract has not been cancelled because you are currently within a 36-month agreement. As per the terms and conditions, should you wish to cancel before the end of the agreement, a cancellation fee will apply. We have reviewed the recorded conversation with our consultant, where you confirmed your understanding of entering into a 36-month agreement.
A settlement amount has been sent to you for your consideration. Kindly review it and decide how you would like to proceed. If you require any further clarification, please email us at ***.
Regards,Customer Care Department ***
Please note we have attempted to contact you multiple times without success.
Please note that your contract has not been cancelled because you are currently within a 36-month agreement. As per the terms and conditions, should you wish to cancel before the end of the agreement, a cancellation fee will apply. We have reviewed the recorded conversation with our consultant, where you confirmed your understanding of entering into a 36-month agreement.
A settlement amount has been sent to you for your consideration. Kindly review it and decide how you would like to proceed. If you require any further clarification, please email us at ***.
Regards,Customer Care Department ***
PLEASE SEND ME AN EMAIL AS MY EMAILS TO YOU ARE ALSO UNASWERED.
I have tried since 17 November to cancel my device as my vehicle was sold. I've sent emails and made 16 phonecalls.... still no response.
Please let me know when my contract with Beame expire
PLEASE SEND ME AN EMAIL AS MY EMAILS TO YOU ARE ALSO UNASWERED.
I have tried since 17 November to cancel my device as my vehicle was sold. I've sent emails and made 16 phonecalls.... still no response.
Please let me know when my contract with Beame expire