NP
Neil P
1 reviews | Active since Jan 2015
11 Nov 2015, 11:09
Unable to Cancel Beame in Vehicle I don't own
I have tried to cancel a Beame in my vehicle since May 2015 because I bought a new car and was informed that you have to cancel it and re-install device into new vehicle. I have phoned, I have mailed, I have contacted customer care, I have tried everything to no avail.<br> <br> Until today, I am still being debited each month for a service that has been (supposedly) cancelled 6 months ago. I don't want a refund, just want it cancelled.<br> <br> Please assist.<br>
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Matrix Vehicle Tracking's replyOfficial
11 Nov 2015, 12:39Hello NeilPretorius,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with Noluthando Mabaso and will confirm cancellation once we have received your original emails sent to Matrix
I will remain in contact with you to ensure your satisfaction. If there is anything further please do not hesitate to contact us directly.
Kind regards,
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com
www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with Noluthando Mabaso and will confirm cancellation once we have received your original emails sent to Matrix
I will remain in contact with you to ensure your satisfaction. If there is anything further please do not hesitate to contact us directly.
Kind regards,
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com
www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply11 Nov 2015, 12:39
Official
Hello NeilPretorius,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with Noluthando Mabaso and will confirm cancellation once we have received your original emails sent to Matrix
I will remain in contact with you to ensure your satisfaction. If there is anything further please do not hesitate to contact us directly.
Kind regards,
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com
www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with Noluthando Mabaso and will confirm cancellation once we have received your original emails sent to Matrix
I will remain in contact with you to ensure your satisfaction. If there is anything further please do not hesitate to contact us directly.
Kind regards,
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com
www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact