1 reviews | Active since Mar 2013
Unable to ammend policy
<p>I have logged two different queries, and have tried to phone about 5 times. No response ever received on my queries, and the people who evetually answer the phone put me through to a number that rings indefinitely. I just wanted to ammend my policy to remove one vehicle and add another, but if that is too difficult, I wonder what will happen if my car ever gets ******. I am looking for a new provider that offers customer service.</p>
Dear jvritsol@
We thank you for your post and for allowing us the opportunity to assist.
Please accept our sincere apologies for the inconvenience caused.
I refer to our telephonic discussion and confirm that your query has been addressed and will be resolved shortly.
I will remain in contact to ensure your satisfaction.
Kind regards
Albert Griffith
Customer Care
***
Dear jvritsol@
We thank you for your post and for allowing us the opportunity to assist.
Please accept our sincere apologies for the inconvenience caused.
I refer to our telephonic discussion and confirm that your query has been addressed and will be resolved shortly.
I will remain in contact to ensure your satisfaction.
Kind regards
Albert Griffith
Customer Care
***
It has been more than a day, and nobody has called me like promised. Should I start cancelling my debit order to get someone to notice me? Already got quotes from different car tracking companies who hopefully have something called "Customer Service", something Mix Telematics apparently doesn't.
It has been more than a day, and nobody has called me like promised. Should I start cancelling my debit order to get someone to notice me? Already got quotes from different car tracking companies who hopefully have something called "Customer Service", something Mix Telematics apparently doesn't.