AM
Andre M

1 reviews | Active since May 2019

05 Aug 2024, 19:26

*****ulent business and Absolutely no after service.

This has been the worst service I have ever experienced in my life. I asked for my contract to be cancelled on numerous occasions and have only received a receipt on my emails with a reference number. No correspondence after that.

What makes things even worse is that I asked them to track my vehicle to test the system to see if it actually works. They could not track it. This comes down to ***** and I will seek legal advice. They are taking money from me for a service that does not exist. I would like to know if there are some of their other customers that have experienced the same!

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2024, 07:56
Official
Good Day Andre Mountjoy,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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AM
Andre M's update06 Aug 2024, 12:13
Reviewer Update
I have just received a call from Claudia. Thankfully there was someone that reached out to me after weeks of trying to get feedback. Within 5min the whole issue was sorted. Unfortunately it took a post like this one to get action. Thank you Claudia, your company need more people like you.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2024, 15:36
Official
Good Day Andre Mountjoy,

 We are grateful for your compliment and always strive to provide exceptional service.
 
Thank you for the positive feedback.
 
Best Regards, 
Customer Care Department 
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