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Theo S
1 reviews | Active since Jan 2020
17 Oct 2023, 10:31
*****ulent act, and bad service
I bought a car 2021 March and a tracking device with Telematics and i paid upfront for 36 months which is expiring next year. Telematics cancelled my tracking device even though i have paid it up front, i have been trying to tell them this but no one lessoned to me. I had to pay a R200 risk amount to my car insurance every month since Dec 2022 because telematics decided to cancel my service with them and block my tracking services. I have the contract for the 3 year services with me.
I need them to refund me for the period that they cancel my services and activate my tracker because i am still under the 3 years contract which is expiring next year March
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Oct 2023, 11:09Good Day Theo Sambinda ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Oct 2023, 11:09
Official
Good Day Theo Sambinda ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
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Theo S's updateReviewer Update
17 Oct 2023, 11:49The consultant called me and is telling me i am owing the car tracker, i am not owing the car tracker it was paid upfront, you have to activate my tracking device. See attached paid 3-year contract
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Theo S's update17 Oct 2023, 11:49
Reviewer Update
The consultant called me and is telling me i am owing the car tracker, i am not owing the car tracker it was paid upfront, you have to activate my tracking device. See attached paid 3-year contract
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Theo S's updateReviewer Update
17 Oct 2023, 11:54 The consultant called me and is telling me i am owing the car tracker, i am not owing the car tracker it was paid upfront, you have to activate my tracking device.
You cannot block account that is paid upfront.
You cannot block account that is paid upfront.
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Theo S's update17 Oct 2023, 11:54
Reviewer Update
The consultant called me and is telling me i am owing the car tracker, i am not owing the car tracker it was paid upfront, you have to activate my tracking device.
You cannot block account that is paid upfront.
You cannot block account that is paid upfront.