*****ulent account opened by Telematics using my ID number

I have never opened account with Telematics someone or Telematics itself opened a *****ulent accaount using my ID number please remove my name off your system and remove my ID off credit bereua. That account is in areas and is not mine. They can't even provide me with a call recording of who opened this account and when no proof whatsoever the car on this account is not mine names also not mine but surname is mine. I keep getting emails to make payment I am tired.