MM
Mercia M
1 reviews | Active since Sept 2017
01 Jul 2025, 12:09
*****ulent account listing
This company listed me for an amount I don't owe them and refuse to produce evidence stating it takes 6 months and the consultants are very rude and I have not used they services since 2023 and they discard telephonic conversations that were had and now say I cancelled only in February 2025 and it's been since 2023 May
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
01 Jul 2025, 13:17Good Day Mercia Molebatsi,
Thank you for your submission.
As previously discussed we have submitted a request to retrieve all call recordings from 2023 in order to assist further with the above mentioned matter.
We will provide feedback as soon as possible.
Kind Regards,Customer Care Team***
Thank you for your submission.
As previously discussed we have submitted a request to retrieve all call recordings from 2023 in order to assist further with the above mentioned matter.
We will provide feedback as soon as possible.
Kind Regards,Customer Care Team***
Matrix Vehicle Tracking's reply01 Jul 2025, 13:17
Official
Good Day Mercia Molebatsi,
Thank you for your submission.
As previously discussed we have submitted a request to retrieve all call recordings from 2023 in order to assist further with the above mentioned matter.
We will provide feedback as soon as possible.
Kind Regards,Customer Care Team***
Thank you for your submission.
As previously discussed we have submitted a request to retrieve all call recordings from 2023 in order to assist further with the above mentioned matter.
We will provide feedback as soon as possible.
Kind Regards,Customer Care Team***
MM
Mercia M's updateReviewer Update
01 Jul 2025, 13:54But this is matter even previously raised in 2024 and still today records are being retrieved. This dodging the bullet and while you strolling in the park my credit account speaks differently. Respond to the dispute and stop playing games these games are too prolonged. You consultant in April said they would call me back but never did. I called you other one says I owe R135. Retrieving even the movement of the tracker movement is still awaited is this correct conduct on your side . This is ***** no doubt so many excuses for such a simple thing.
MM
Mercia M's update01 Jul 2025, 13:54
Reviewer Update
But this is matter even previously raised in 2024 and still today records are being retrieved. This dodging the bullet and while you strolling in the park my credit account speaks differently. Respond to the dispute and stop playing games these games are too prolonged. You consultant in April said they would call me back but never did. I called you other one says I owe R135. Retrieving even the movement of the tracker movement is still awaited is this correct conduct on your side . This is ***** no doubt so many excuses for such a simple thing.
Matrix Vehicle Tracking's replyOfficial
02 Jul 2025, 12:01Good day Mercia Molebatsi,
Thank you for your patience. We confirm that detailed feedback on your matter has been sent via email.
Please review and let us know if you have any further questions.
For additional assistance, feel free to email us or message us on Facebook.
Best regardsCustomer Care Team***
Thank you for your patience. We confirm that detailed feedback on your matter has been sent via email.
Please review and let us know if you have any further questions.
For additional assistance, feel free to email us or message us on Facebook.
Best regardsCustomer Care Team***
Matrix Vehicle Tracking's reply02 Jul 2025, 12:01
Official
Good day Mercia Molebatsi,
Thank you for your patience. We confirm that detailed feedback on your matter has been sent via email.
Please review and let us know if you have any further questions.
For additional assistance, feel free to email us or message us on Facebook.
Best regardsCustomer Care Team***
Thank you for your patience. We confirm that detailed feedback on your matter has been sent via email.
Please review and let us know if you have any further questions.
For additional assistance, feel free to email us or message us on Facebook.
Best regardsCustomer Care Team***
MM
Mercia M's updateReviewer Update
02 Jul 2025, 12:43Email received but not satisfactory because you lie and say I called in because of statement received in May and you only got hold of me in 2025 February and that's also not true and you say that no recordings from 2023 to Current but handed account over but reversal not possible until further investigation and then you send me today your policy to do what exactly with it I still pursue my dispute no daylight ******* shall I ACCEPT and yet you can't even send the movement of the vehicle accept that it's at my house but it's not .
MM
Mercia M's update02 Jul 2025, 12:43
Reviewer Update
Email received but not satisfactory because you lie and say I called in because of statement received in May and you only got hold of me in 2025 February and that's also not true and you say that no recordings from 2023 to Current but handed account over but reversal not possible until further investigation and then you send me today your policy to do what exactly with it I still pursue my dispute no daylight ******* shall I ACCEPT and yet you can't even send the movement of the vehicle accept that it's at my house but it's not .