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Frans B
1 reviews | Active since Sept 2017
04 Jul 2023, 22:39
Typical SA, poor customer service
Do not use these guys at all, units are faulty, customer service is absolutely horrible....IF you come through, on hold for hours, they say they wil let tech make contact..they NEVER DO, you are wasting time and money with Mix telematics. Cant cancel your contract due to their poor service or there is a major cancellation fee...bunch of ********s....would give them no stars if i could!!!!!!!!!!
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Matrix Vehicle Tracking's replyOfficial
05 Jul 2023, 09:22Good Day Frans De Bruyn,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to Technical Department to assist with booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to Technical Department to assist with booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2023, 09:22
Official
Good Day Frans De Bruyn,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to Technical Department to assist with booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to Technical Department to assist with booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***