Tumi

I have been going through the reviews of this company and am surprised by the ignorance or should I say ****mer they are. How can you not provide the services you are paid for but keep on collecting money?So the only thing that matter here is the money not the service? And the poor customer service top it all. OK From January I called their offices to cancel my contact with them and they didn't pick up my calls, Kept on trying with no help and I decided I am not going to pay, reason why I wanted to cancel I realized that their panic button is not working and when you facing danger you are on your own. To top it all 12 May was involved in an hijacking and I kept pressing the panic button with no response. Only after 3 days a consultant from Matrix called to the respond of the panic button and told me the panic button where not working😔😔I asked for cancelation again she did bother to say let me escalate your matter. A guy from their office who called me with a 012 number phoned me around August and said he is checking how am I doing with the company, then told him the story and he just said sorry and hung up. I called matrix and spoke to Nicole who said for them to cancel I need to pay the full amount and I told her I am not paying anything for free, told her what happened and she said she will escalate the matter till today I have not heard from anyone one. A consultant called telling me about the money again 3 days ago and I told her and 6said sorry but we will have to blacklist you. Like really we just pay for non service rendered because we will be blacklisted. I am waiting for that day so that they can make me rich, am sick and tired of this Company and I just hate the consultant who recruited me to them while she knew about all this bad reviews they have.