lL
lmarite L
1 reviews | Active since Nov 2016
17 Sept 2021, 13:00
TRIPLE DEBITED
I'm absolutely appalled with service received by this company. I'm am debited 3 times for one car and still awaiting a refund from April 2019 to now of debits that kept going off my account. You call and they say they will approve the refund but nothing. PAY BACK THE MONEY . IT'S NOT THAT HARD!!!! I won't even talk about how your call centre is absolutely useless. no one answers your calls
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Sept 2021, 13:32Good Day Lebohang M
As per our telephone conversation earlier today, we confirm that the refund has been requested and will be posted once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
As per our telephone conversation earlier today, we confirm that the refund has been requested and will be posted once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Sept 2021, 13:32
Official
Good Day Lebohang M
As per our telephone conversation earlier today, we confirm that the refund has been requested and will be posted once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
As per our telephone conversation earlier today, we confirm that the refund has been requested and will be posted once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
lL
lmarite L's updateReviewer Update
24 Sept 2021, 12:29So feedback after the conversation was Friday 24/09 my refund will be processed. Nothing was processed.
lL
lmarite L's update24 Sept 2021, 12:29
Reviewer Update
So feedback after the conversation was Friday 24/09 my refund will be processed. Nothing was processed.
Matrix Vehicle Tracking's replyOfficial
27 Sept 2021, 08:35Good Day Lebohang M
The refund was paid into your bank account on Saturday(25/09/2021).
Regards,
Customer Care Department
***
The refund was paid into your bank account on Saturday(25/09/2021).
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Sept 2021, 08:35
Official
Good Day Lebohang M
The refund was paid into your bank account on Saturday(25/09/2021).
Regards,
Customer Care Department
***
The refund was paid into your bank account on Saturday(25/09/2021).
Regards,
Customer Care Department
***