Tracking unit not working - Poor service

On 02/12/2025 the tracking unit in my vehicle stopped working as well as the panic button, however, I only realized on 10/12/2025 that it had stopped working because I went to a place which is considered a "high risk" area but I did not receive any alerts on my phone. I pressed the panic button 3 times but nothing happened. I informed Matrix on the same day and they sent out a technician to fix my unit on the 12/12/2025. Before the technician left, we tested the unit and confirmed that its working but the panic button was still not working and the technician advised that Matrix will contact me to link the panic button again. Today is the 17/12/2025 and I have still not received a call from Matrix and the tracking unit is not working again. According to the app, it stopped working on the same day that it was repaired at 11:25.

WHAT HAPPENS IN A CASE OF AN EMERGENCY?

The service from Matrix is really poor!!!