KL
Ken L

1 reviews | Active since Jan 2012

30 Apr 2018, 23:55

Tracking service or trapping customers?

The payment of three months of service for the cancellation of this service is ********. Nowhere did they warn or request the signing of any "contract" and any period of payment. For what anyway? What about my one month payment in advance for no service rendered? Doesn't that justify a refund either. I'm extremely disappointed with this service. They couldn't even trace my car when I phoned them to test the system some months ago. People beware! Rather try a different service provider

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 May 2018, 11:10
Official

Dear Ken

We acknowledge your post and have noted the contents thereof.

Our Cancellations Department has tried to contact you telephonically, without success, to address your query with you.

They have sent you an email with the required details and a request for you to contact them.

Please do not hesitate to contact me should you require further assistance.

Kind Regards

Thato Mashimbye

Customer Care Supervisor

***

KL
Ken L's update20 Jun 2019, 19:52
Reviewer Update
By the way my complaint was never adressed and I was never refunded. Beware of this service provider. You're going to be sorry. Avoid