Tracking bull****

I submitted a request for cancelation on 23/10/2023 with case no ***3 but till now this has not yet been done. Instead I received an email today stating that in order to cancel my subscription I need to first pay a settlement amount. Pls advise cause had they canceled it in October there wouldn't have been any accumulated amounts or charges. The response I received were as follows: This letter is to acknowledge receipt of your cancellation request which was received on 28 December 2023 . In order to terminate your contract(s), the settlement amount is listed below Recovery budget hardware: R1215 MXV budget hardware: R2172 God knows what this means and why a settlement needs to be paid when canceling something. They kept on sending me notices and I responded that I have canceled my contract with them and that they must refrain from sending me these emails. Needless to say, they sent me another settlement request, this time for R302 for Recovery budget hardware and R1008 for MXV budget hardware. The account no is ***5